Privacy Policy
About This Policy Bangtail Western Pty Ltd, trading as The Old School Cleaning Co. (ABN 62 653 947 598). Contact: hello@theoldschoolcleaningco.com | Phone: 0434 791 420 | Queensland, Australia. This Privacy Policy explains how OSCC collects, uses, stores and protects personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. |
1. PURPOSE
1.1 This Privacy Policy applies to all clients, prospective clients, employees, contractors and website users.
1.2 OSCC is committed to handling all personal information with care, discretion and professionalism.
1.3 Our website and services are intended for adults. We do not knowingly collect personal information from anyone under 18. If we become aware that we have collected a minor’s personal information without appropriate consent, we will take reasonable steps to delete it.
2. WHAT INFORMATION WE COLLECT
2.1 We may collect personal information necessary to provide cleaning services and operate our business, including:
• Full name
• Address of service
• Phone number
• Email address
• Booking and service details
• Property access instructions
• Photographs of cleaning work (non-identifying unless consent provided)
• Payment and invoicing details
• Job application and employment information
• Website enquiry form submissions
2.2 We only collect information that is reasonably necessary for our business operations.
3. HOW WE COLLECT INFORMATION
3.1 Information may be collected via:
• Website enquiry or quote forms
• Online booking systems
• Phone, email or social media communication
• In-person discussions
• Employment application forms
• Third-party booking or advertising platforms
3.2 Where reasonable, we collect information directly from you.
4. WHY WE COLLECT INFORMATION
4.1 We collect personal information to:
• Provide cleaning services
• Schedule and manage bookings
• Communicate with clients
• Issue invoices and process payments
• Respond to enquiries
• Manage employment and recruitment
• Improve services and customer experience
• Meet legal and regulatory obligations
4.2 We will not collect or use personal information for unrelated purposes without consent unless required by law.
4.3 Personal information may also be used to provide booking confirmations, service reminders, customer satisfaction surveys, service-related updates, newsletters, blog updates and occasional marketing communications by email, SMS or other electronic channels, where permitted by law.
5. USE OF PHOTOS AND MEDIA
5.1 OSCC may take before and after photographs for quality assurance, training, insurance and internal record keeping.
5.2 Images used for marketing, social media, training or promotional purposes will not identify clients, addresses or personal information without prior consent.
6. WEBSITE, COOKIES & ANALYTICS
6.1 Our website may use cookies, pixels, analytics tools and similar technologies to improve website functionality, user experience, service delivery, advertising performance and marketing effectiveness. These technologies may be provided by third-party platforms including, but not limited to, Google, Meta (Facebook and Instagram), LinkedIn, TikTok, YouTube and other advertising, analytics or marketing service providers.
6.2 This information is generally anonymous and does not identify individuals personally.
6.3 Users can adjust browser settings to disable cookies if preferred.
6.4 OSCC may send service updates, booking reminders and occasional marketing communications by email or SMS. You may opt out of marketing communications at any time by replying STOP to an SMS, using the unsubscribe link in an email, or by contacting us directly. We will action opt-out requests promptly.
6.5 Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites, and we encourage you to review their privacy policies before providing any personal information.
7. THIRD-PARTY SERVICES
7.1 We may use trusted third-party providers to operate our business, including:
• Accounting and invoicing software (e.g. Xero)
• Email, cloud storage and productivity platforms (e.g. Google Workspace)
• Website hosting, booking and customer management platforms
• Payment processing providers
• Marketing, advertising and analytics platforms (including Google, Meta, LinkedIn, TikTok and YouTube)
• Social media and content publishing platforms
7.2 These providers may have access to personal information only where required to perform services on our behalf and are expected to maintain appropriate privacy protections.
7.3 Some third-party service providers may store or process data on secure servers located outside Australia. By engaging our services or providing your information, you consent to this transfer where required for business operations.
8. STORAGE & SECURITY
8.1 We take reasonable steps to protect personal information from misuse, loss, unauthorised access or disclosure.
8.2 Information may be stored securely in password-protected digital systems, secure cloud platforms, and business devices with restricted access.
8.3 We retain information only as long as necessary for business or legal purposes.
8.4 Personal information may be retained for a minimum of seven (7) years where required for taxation, insurance or legal record-keeping purposes.
8.5 In the event of a data breach that is likely to result in serious harm to any individual whose personal information we hold, we will take reasonable steps to assess and contain the breach, and will notify the affected individuals and the Office of the Australian Information Commissioner (OAIC) where required under the Notifiable Data Breaches scheme (Part IIIC of the Privacy Act 1988 (Cth)).
8.6 If you believe your personal information may have been lost, misused, or accessed or disclosed without authorisation, please contact us immediately at hello@theoldschoolcleaningco.com so we can respond.
9. SENSITIVE INFORMATION & HOMES WITH CHILDREN
9.1 As we provide services within private homes and some NDIS or family environments, we take additional care to ensure personal information and household privacy is respected.
9.2 We do not collect sensitive personal information unless required for service delivery and consent has been provided.
10. ACCESS & CORRECTION
10.1 You may request access to personal information we hold about you and request corrections where necessary.
10.2 Requests can be made via: hello@theoldschoolcleaningco.com
10.3 We will respond within a reasonable timeframe.
11. COMPLAINTS
11.1 If you have concerns about how your personal information is handled, please contact us first so we can resolve the issue promptly.
11.2 If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au
12. POLICY UPDATES
12.1 This Privacy Policy may be updated periodically to reflect changes to business operations, technology or legal requirements.
12.2 The most current version will always be available via our website or upon request. Continued use of OSCC services or website constitutes acceptance of the updated policy.
12.3 Where we make significant changes to this policy, we will take reasonable steps to make the update clear, such as posting a notice on our website.
12.4 If OSCC is sold, merged, or otherwise transfers ownership of all or part of the business, your personal information may be transferred to the new owner as part of that transaction. Any new owner will remain bound by this policy or a policy that provides equivalent protections.
Thank you for trusting The Old School Cleaning Co. with your home, workplace and personal information.
We are committed to handling all information with care, discretion and professionalism.
Old-School Values — A clean your Nan would be proud of.
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